AIvolve Limited (NZBN 9429053285812)
Last updated: November 2025
AIvolve Limited (NZBN 9429053285812) is a company incorporated in New Zealand, with its registered office in New Zealand ("AIvolve", "we", "us"). The Service is designed primarily for business use. Where you acquire the Service as a sole trader or small business, mandatory consumer guarantees under applicable law may apply as set out in clause 17.
AIvolve provides an AI-powered call handling and virtual receptionist platform, which may include:
IMPORTANT — NO EMERGENCY CALLING
THE SERVICE DOES NOT SUPPORT EMERGENCY CALLING (INCLUDING 111 IN NEW ZEALAND OR 000 IN AUSTRALIA). You must maintain a separate mobile phone, landline, or emergency-capable service for emergency calls. AIvolve is not responsible for failed or delayed emergency communications.
The Service uses artificial intelligence and automated decision-making technologies. AI outputs may be incomplete, inaccurate, or unsuitable for specific situations and must not be relied upon as a substitute for human judgment or professional advice.
You must provide accurate, current, and complete information when creating and maintaining an account.
You are responsible for:
You must promptly notify AIvolve of any unauthorised access or security incident.
You are solely responsible for ensuring your use of the Service complies with all applicable laws, including:
Call Recording Configuration
Where calls are recorded or transcribed, you are responsible for configuring the Service (including system prompts and greetings) so that callers are notified of recording before recording commences, and for obtaining all legally required consents. AIvolve does not determine whether recording is lawful in your jurisdiction or use case.
You must not use the Service to:
Fair Use
AIvolve reserves the right to monitor usage for excessive, abnormal, or abusive patterns (including robocalling or continuous high-volume usage). We may throttle, suspend, or terminate access where usage materially exceeds reasonable business use or impacts system performance.
6.1 Definitions
6.2 Ownership
You retain ownership of all Customer Content and outputs generated for you (including transcripts and summaries). AIvolve retains ownership of the Service, underlying software, AI models, workflows, and algorithms.
6.3 AI Training and Improvement
Customer Content is isolated per customer and not used to train global AI models in an identifiable form. AIvolve may use aggregated and anonymised Service Data, and anonymised elements of Customer Content where lawful, to improve system performance, accuracy, and reliability.
For data protection purposes:
Customer Data is processed only to provide and improve the Service and in accordance with the AIvolve Privacy Policy and, where applicable, a Data Processing Agreement (DPA). Data is hosted in secure cloud infrastructure located in Australia and/or New Zealand, unless otherwise agreed.
The Service may integrate with third-party platforms (e.g. calendars, CRMs, telephony providers). You authorise AIvolve to share Customer Data with such providers solely to enable integrations. Third-party services are governed by their own terms and policies, and AIvolve is not responsible for their availability, conduct, or compliance.
Subscription fees are charged in advance according to your selected plan.
Unless otherwise stated:
Overages
If usage exceeds plan limits (e.g. call minutes or AI processing), AIvolve may:
Failure to pay may result in suspension or termination.
The Service is provided on an "as is" and "as available" basis. AIvolve does not guarantee uninterrupted or error-free operation.
All intellectual property in the Service remains the property of AIvolve or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during an active subscription.
Free trials, pilots, and beta features are provided as-is, without warranties, service levels, or guarantees, and may be modified or withdrawn at any time.
You may cancel your subscription in accordance with your plan terms. AIvolve may suspend or terminate access immediately if:
Upon termination, Customer Content will be retained for up to 30 days for retrieval, then deleted unless legally required otherwise.
Customer Indemnity
You indemnify AIvolve against claims arising from:
AIvolve IP Indemnity
AIvolve will indemnify you against third-party claims that the Service infringes intellectual property rights, provided you promptly notify us and allow us to control the defence. This indemnity is capped at the liability limit in clause 15.
To the maximum extent permitted by law:
New Zealand
These Terms are governed by New Zealand law.
Australia Consumer Law
Where you qualify as a small business consumer under the Australian Consumer Law, statutory guarantees apply and are not excluded.
AIvolve may update these Terms with 30 days' notice. Continued use constitutes acceptance.
AIvolve Limited
Last updated: December 13, 2025